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Business
Insurance Specialists Pty Ltd is committed to protecting your
privacy in accordance with the Privacy Act 1998 (Cth). This
Privacy Policy describes our current policies and practices
in relation to the handling and use of personal information.
What
information do we collect and how do we use it?
When we arrange insurance on your behalf, we ask you for the
information we need to advise you about your insurance needs.
We provide any information that the insurer who we ask to
quote for your insurances and premium funding require to enable
them to decide whether to insure you and on what terms. Insurers
may in turn pass on this information to their reinsurers.
When you
make a claim under your contract of insurance, we assist you
by collecting information about your claim. We provide this
information to your insurer (or anyone your insurer has appointed
to assist it to consider your claim, eg loss adjusters, medical
advisers etc) to enable it to consider your claim. Again this
information may be passed on to reinsurers.
We also
use your information to send you requested product information
and promotional material and to enable us to manage your ongoing
requirements, eg renewals, and our relationship with you,
eg invoicing etc.
We may
occasionally notify you about new services and special offers,
events or articles we think will be of interest to you. We
may send you regular updates by email or by post on insurance
matters. If you would rather not receive this information,
email or write to us.
We may
use your information internally to help us improve our services
and help resolve any problems.
What
if you don’t provide some information to us?
We can only fully advise you if we have all relevant information.
The insurance laws also require you to provide your insurers
with all the information they need in order to be able to
decide whether to insure you and on what terms.
How do
we hold and protect your information?
We strive to maintain the reliability, accuracy, completeness
and currency of the personal information we hold and to protect
its privacy and security. We keep personal information only
for as long as is reasonably necessary for the purpose for
which it was collected or to comply with any applicable legal
or ethical reporting or document retention requirements
We hold
the information we collect from you in hard copy files held
within our office.
We ensure
that your information is safe by having offices locked outside
business hours with access severely limited to office outside
working hours.
Will
we disclose the information we collect to anyone?
We do not sell, trade, or rent your personal information to
others.
We may
need to provide your information to contractors who supply
services to us, eg to handle mailings on our behalf or to
other companies in the event of a corporate sale, merger,
reorganisation, dissolution or similar event. However, we
will do our best to ensure that they protect your information
in the same way that we do.
We may
provide your information to others if we are required to do
so by law or under some unusual other circumstances which
the Privacy Act permits.
How
can you check, update or change the information we are holding?
Upon receipt of your written request and enough information
to allow us to identify the information, we will disclose
to you the personal information we hold about you. We will
also correct, amend or delete any personal information that
we agree is inaccurate.
If you
wish to access or correct your personal information please
contact our Privacy Complaints officer on 1800 009 190. You
may also write your complaint to Privacy Complaints officer,
Business Insurance Specialists, GPO Box 1092, Brisbane, Qld
, 4001. Your complaint will be handled via our Internal Privacy
Complaint Procedures. This procedure assures you of a timely
and accurate response to your complaint.
We do
not charge for providing access to personal information.
Your consent
By asking us to assist with your insurance needs, you consent
to the collection and use of the information you have provided
to us for the purposes described above.
Our Privacy Policy is also available for download in PDF and
Microsoft Word Formats. Please click the appropriate link
below. If you don't have Acrobat Reader you may download it
free from the link provided.
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